Last Updated: September 15, 2026
This policy applies to women’s outerwear, dresses, jeans, and bags & accessories sold by Veronicabeardoffers. It explains the difference between customer remorse and defective or incorrect items.
Return Window
You have 30 calendar days after the delivery date to request a return. The delivery date is the date the carrier marks the package as delivered.
Return Conditions
Items must be unused, unworn, and returned with the original packaging. Original tags, boxes, dust bags, and protective materials must be included when they came with the item.
- Outerwear and dresses: try on indoors. Avoid perfume, makeup, deodorant, pet hair, and stains.
- Jeans: do not wash, alter, or remove tags before returning.
- Bags and accessories: avoid scratches, marks, and missing parts.
Remorse vs. Defective
| Scenario | Meaning | Return shipping | Resolution |
|---|---|---|---|
| Customer remorse | You changed your mind, ordered the wrong size or color, or no longer want the item. | Free | Refund to original payment method after inspection. |
| Defective item | The item arrived damaged, faulty, or materially different from the description. | Free | Replacement when available, or refund when replacement is not available. |
| Incorrect item | You received an item you did not order. | Free | We send the correct item when available, or refund. |
How to Start a Return
- Email info@veronicabeardoffers.my or call +1 610-739-0892 during Monday–Friday, 9:00 AM–6:00 PM ET.
- Provide your order number, the item you want to return, and the reason.
- We review your request and send a Return Merchandise Authorization number and a prepaid return label by email.
- Pack the item securely with the original packaging and included materials.
- Mail the item to:
Veronicabeardoffers
7532 Trexler Circle
Trexlertown, PA 18087
United States
Returns sent without an RMA number can delay processing. We do not charge a restocking fee. We do not charge a reset fee. Return shipping is free for approved returns.
Refund Timing
After we receive your return, we inspect the item within 1–2 business days. If the return meets the conditions above, we process the refund to the original payment method. The refund can take 7–10 business days to appear on your statement, depending on your bank or payment provider. PayPal refunds follow PayPal’s own processing timeline.
What We Cannot Accept
We cannot accept returns after the 30-calendar-day window. We cannot accept items that are used, washed, altered, damaged by the customer, missing original packaging, or missing tags and included materials. If an item does not meet the return conditions, we contact you and explain the reason.
Exchanges
If you want a different size or color, start a return for the original item and place a new order. If the item is defective or incorrect, we handle the replacement directly when stock is available.